General
Access to, and use of this website, and the products available through this Website, are subject to the following Terms of Use. By using this website, you agree to be bound by, and subject to the Terms of Use of this site. Birkenstock Junction (Trading name Shoe Squad Pty Ltd ABN 16627036622) reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates. You should therefore periodically visit this page to determine the current Terms of Use to which you are bound.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period.
The particular technical specifications and settings of your computer and its display, could affect the accuracy of its display of the colours of products offered on the Web site. We are happy to send you additional pictures if you are unsure of any colour, or need more clarification before you make a purchase.
While Birkenstock Junction (trading name Shoe Squad Pty Ltd ABN 16627036622) endeavours to take reasonable care in preparing and maintaining the information on this website, we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors which we are not responsible for. Price and availability information is subject to change without notice.
Privacy Policy
Our goal is for you to love the service you get, and to be a happy customer. Respecting your privacy and your sensitive information, including your contact details and the security of your personal information is very important to us. We will not share, sell or give away your information. Full details of our privacy policy can be found here.
Methods of Payment
If you are ordering via this website, you need to pay by credit or debit card, or we also accept PayPal. If you are paying by credit card we only accept VISA or MASTERCARD.
Out of stock item
At Birkenstock Junction (Trading name Shoe Squad Pty Ltd ABN 16627036622) we make every effort to have the items you want in stock at all times. In most instances, if a product appears on our site, we have it in stock. Occasionally something may be out of stock, and if this is the case we will endeavour to notify you as quickly as possible. We will contact you by phone and will give you the option of an immediate full refund, or if you would like to wait for the item to be back in stock, an anticipated delivery date.
Delivery
We send your order with Australia post which is delivered in 2 or more business days. We aim to dispatch all orders as soon as possible, most likely the same day depending on what time we receive them.
We recommend you choose a delivery point where someone will be available to take delivery of your purchase.
Postage is free for all orders over $100.
When we dispatch your item we will notify you by e-mail, and include the Australia Post tracking number.
Please note: We do not dispatch outside of Australia.
Trying on your item
We hope you will be delighted with your footwear purchase but please ensure you are standing on a carpeted surface when trying the products on. Unfortunately, we are unable to accept returns if the soles or linings are marked.
If you decide to return your website purchase, please do so within 7 days of receiving it.
Returns Policy
If you buy online, all products can be returned for an exchange or a refund if the product is faulty or does not fit correctly. Please return within 7 days of receiving the shoes.
You are liable for the postage cost of returning products purchased on this Website. We do not refund original shipping fees, unless the return is a result of our error, or the goods are deemed faulty. If the return is our fault or the item is faulty, we will also refund the cost of postage back to us.
If you are buying at our store, refunds will only be given if the product is faulty, but you may exchange your purchase for any item of your choice (subject to availability) within 7 days of the purchase date.
We can only exchange or give refunds for products bought on this site or at our retail store. We cannot exchange products you have purchased at other retailers or internet sites.
We require proof of purchase for ALL items returned to us.
Returns Process
Any returns should first be advised via email to info@birkenstockjunction.com.au detailing your request. We will then contact you by phone or e-mail, to offer any assistance, confirm your decision, and provide any information required such as the availability of any items for exchange. We will also give you a returns number which you will need before you return your item.
Please send all returns to:
Birkenstock Junction
460 Oxford street
Paddington, Sydney. NSW 2021
All products must be returned in their original condition and packaging, that means they must be in new, unused, and unworn condition. All returns must be sent prepaid for the full price by a traceable carrier. Unfortunately, we cannot reimburse for goods that are lost in transit.
You may prefer to bring your purchase directly back to our Paddington store if this is more convenient. This may also be more helpful if you would like to exchange your purchase and require extra assistance with fitting, or if you would just like to try on a number of different styles before you make your final decision. You will still need to contact us first by e-mail and get a returns number.
If you are posting your order back to us, we will notify you by e-mail once we have received your shoes, and process your refund/exchange within 2 business days as long as they meet our standard conditions for return. Refunds will will only be made to the original account used for payment, and will include shipping costs for items deemed faulty.
If you want to exchange your item, we will post the new pair out to you at our own expense. After the first exchange, any further exchanges sent out for this same order will incur a $15 postage fee unless the exchange is being sent out as a result of a faulty product.
Ongoing Support-Quality
If you have a minor fault with your footwear once you have already started wearing them, which is not the result of general wear and tear(i.e damage that naturally and inevitably occurs as a result of normal wear or aging), we will repair your shoes at no charge, and then get them back to you as soon possible at our expense.
In this case please e-mail info@birkenstockjunction.com.au with the details, and we will ring you to offer any assistance, plus give you a returns number which you will need if you want to return the shoes to us by Post, or if want to bring them directly back to our store.
If the fault is major, and they are deemed faulty, we will either replace them for you or give you a refund. We will also refund the cost of postage back to us if the item is deemed faulty.
Proof of purchase is required with all returns.